Collection Officer

Job Description

Follow up with overdue customers via phone, serve formal notices, and conduct field visits.

Organize debtor lists by delinquency severity, ensure all clients are contacted, and escalate high-risk accounts to the reporting manager.

Track assigned accounts, maintain daily records of non-paying customers, and generate daily status reports.

Record repayment commitments, evaluate collectability, and recommend appropriate recovery actions.

Maintain accountability for reducing delinquency across assigned account portfolios.

Provide customer service regarding collection queries, resolving billing discrepancies and short payments.

Execute soft collection processes diligently in accordance with established credit policies.

Draft debt restructuring plans for approval and assist in executing them before accounts exceed 90 days past due.

Coordinate legal resources, repossession agencies, and asset resales promptly, ensuring Demand and Repossession letters are issued in line with operational manuals.

Monitor and maintain assigned accounts through client calls, account adjustments, and balance reconciliations.

Skills Required

Spreadsheets (e.g. Excel, Google Sheets, etc)
Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)