Deputy Head of Operations and Support

Job Description

Lead the transformation of operations into a scalable and efficient customer experience.

Develop and manage teams across operations and support.

Monitor and improve performance metrics.

Recruit, train, and mentor staff.

Develop and implement operational strategies aligned with business objectives.

Establish and monitor operational KPIs and service level agreements.

Drive process improvement and automation initiatives to enhance efficiency.

Ensure compliance with regulatory requirements across all operations.

Manage operational risk and implement appropriate controls.

Coordinate with product and technology teams on operational requirements.

Prepare and present operational reports to senior management and board.

Manage operational budget and ensure cost efficiency.

Lead business continuity planning and disaster recovery for operations.

Skills Required

Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)
Presentation Tools (e.g. Google Slides, Power Point, etc)